Please do not send passwords, payment details, government identification numbers, prescriptions, photographs, or detailed medical information by ordinary email.
Account and appointment support
Include the email address connected to your account and a brief description of the issue. Do not include sensitive clinical details. Appointment changes should be made from the patient or doctor portal when that service is available.
Privacy requests
Use the subject line “Privacy request” if you want to ask about access, correction, or deletion of personal information. We may need to verify your identity before acting on a request.
Emergencies
This inbox is not monitored as an emergency service. If you have severe pain, heavy bleeding, breathing difficulty, fainting, risk of self-harm, or immediate danger, contact local emergency services or go to the nearest emergency department.